Refund Policy

Glancet is a one-time purchase, and you can run the whole app free for 7 days before paying anything. The trial exists so you can find out whether it fits your workflow without a refund ever being necessary.

THE SHORT VERSION

If you buy Glancet and it isn't what you wanted, email us within 30 days and we will refund you in full. You do not have to explain why. You do not have to have "used it enough". There is nothing to return — just tell us and we'll process it.

HOW TO REQUEST ONE

Email support@glancet.io from the address you bought with, or include your order number (it's in your receipt). We aim to reply within two business days and to process the refund the same day we reply.

Refunds go back to your original payment method. Depending on your bank, it usually takes 5–10 business days to appear.

WHAT HAPPENS TO YOUR LICENCE

A refunded licence key is deactivated. You are welcome to keep using the free trial for whatever remains of it, and you can buy again later if you change your mind — being refunded once does not block you.

WHO ACTUALLY PROCESSES IT

Orders are handled by Lemon Squeezy, LLC as merchant of record. They appear as the seller on your statement and they issue the refund. You can raise a refund with them directly, but writing to us is usually faster and we would rather hear from you.

Lemon Squeezy also reserves the right to issue a refund on our behalf within 60 days of purchase, typically to resolve a dispute before it becomes a chargeback. That right sits alongside this policy — it does not shorten the 30-day window we offer.

IF SOMETHING IS BROKEN

We would much rather fix it. Glancet is in early beta and bugs are expected — if it misbehaves, tell us and there is a good chance it's fixed in the next build. But that is an offer, not a condition: you can always take the refund instead.

CHARGEBACKS

Please email us before disputing a charge with your bank. A chargeback costs us a fee on top of the refunded amount and takes months to resolve, whereas an email takes a day and gets you the same money back.

Refund requests and anything else: support@glancet.io